Check Your Address

How do I contact Australia Broadband?

Mail Us

Australia Broadband
PO BOX 223
Chadstone Centre VIC 3148

Sales Opening Hours

Online Sales & Chat

24 Hours, 365 Days

Please note from around 1am to 5am each night, you may not be able to check your address to determine if you can get NBN or sign up online as the system we use to check your address may be unavailable due to maintenance or an update during these times.

Sign up by Phone (Select Option 1)

Monday-Friday: 9am – 6pm AEST

Saturday: 9am – 6pm AEST

Public Holidays and Sundays: Closed

Order Inquires Opening Hours

Order Follow Ups by Email

24 Hours, 365 Days

We will keep you updated by SMS and Email on the progress of your order at every step until you are connected.

Order Follow Ups or Relocations by Phone (Select Option 2)

Monday-Friday: 9am – 6pm AEST

Weekends & Public Holidays: Closed

Existing Customer Support Opening Hours

Email Support for Existing Customers

24 Hours, 365 Days

Whenever you send us an email, we will send you an acknowledgement with a Case Number within 15 minutes. Your case will be then assigned to a team member who is ready and able to help. We will provide you an update within 8 hours (depending on our workload) and we will reslove your case as quickly as possible.

For Technical Support by Phone (Select Option 3, then Option 1)

Monday-Friday: 9am – Midnight AEST

Weekends & Public Holidays: 9am – 6pm AEST

For Payments or Payment Plans by Phone (Select Option 3, then Option 2)

Monday-Friday: 9am – Midnight AEST

Weekends & Public Holidays: 9am – 6pm AEST

For Customer Care or Billing Inquires by Phone (Select Option 3, then Option 3)

Monday-Friday: 9am – Midnight AEST

Weekends & Public Holidays: Closed

Complaints & Difficulties With Australia Broadband

We’re not happy unless you are. Our team are available to assist with any difficulties you may be experiencing with your Australia Broadband service. Most issues can usually be solved by calling us on 1300 023 354. Please let us know how we can help, we’d love the opportunity to help get things running smoothly again. The cost of this call will be your standard call rate to a 1300 number.

If we’re unable to resolve the difficulty, you can lodge a complaint by email with our Customer Relations team at customer.relations@falconinternet.com.au. We will handle your complaint in accordance with our Complaints Handing Policy

At Australia Broadband, we are committed to handling any complaints about our services in an objective, efficient and fair manner. If you are dissatisfied about any aspect of our services, you have the right to make a complaint to us.

WHY CHOOSE AUSTRALIA BROADBAND?

  • Contract Free & Unlimited Data
  • No Setup, Plan Change or Relocations Fees
  • Customer Service drives everything we do!
  • We’re provide online support 24/7
  • Everything you need is online or on our apps
  • Simple Plans & No Surprises
  • Strong and reliable network powered by the nbn™
  • Just fast, simple nbn™