Our Direct Debit Discount is a reward for customers who pay on time by direct debit.
Direct Debit Discount Period
This direct debit discount is for:
a) 12 Months from your broadband activation date if you signed up to a Month by Month Plan;
b) 12 Months from your broadband activation date if you signed up to 12 Month Deal
c) 24 Months from your broadband activation date if you signed up to 24 Month Deal
If you are a new customer who registered your details online via a promotional offer from Australia Broadband on any eligible ADSL or NBN™ plan and opted to pay us by direct debit, you are eligible to receive the following discount(s):
A direct debit discount for the Direct Debit Discount Period if you:
a) pay the total amount due by the Due Date by direct debit; and
b) don’t have an overdue amount on your account;
The discount(s) only applies if you have an active broadband service with us. The discount(s) do not apply to any other service provided by Australia Broadband.
The applicable discount(s) are set out in the Details section.
For ADSL Home Bundle services, NBN™ or NBN™ Home Bundle:
a) The Direct Debit Discount is $5 off your bill each month.
If you registered for a special promotional offer which specified a $10 direct debit discount:
b) The Direct Debit Discount is $10 off your bill each month.
If you registered for a special promotional offer which specified a $15 direct debit discount:
b) The Direct Debit Discount is $15 off your bill each month.
Direct Debit Date
We will direct debit your nominated credit/debit card or bank account the day before the due date on your bill. For example, if your bill due date is the 15th, we will direct debit your nominated credit/debit card or bank account on the 14th.
This is to ensure that you have paid on time by direct debit and that we receive your payment by the due date.
If the direct debit date falls on a weekend or public holiday, we will process the direct debit on the next banking business day.
Payment Processing Fees
If you pay your monthly bill by direct debit using a Visa, Mastercard or bank account, you will not be charged any payment processing fees, however if you have nominated your bank account and your direct debit fails you will be charged a direct debit dishonor fee of $4.00 which will appear on your next bill.
To learn more, visit: What are your Payment Processing Fees?
How is the Direct Debit Discount applied to my account?
Each time we successfully direct debit your account on the due date, the direct debit discount will be applied to your account as a account credit. The credit will appear as a ‘Direct Debit Discount’ on your bill in arrears, under the ‘Other Charges and Credits’ heading.
What happens if my Direct Debit Fails?
If you don’t pay on time by direct debit or your direct debit fails, you will not receive your direct debit discount on your next bill. To learn more, visit: If I don’t pay on time by direct debit will I loose my direct debit discount?
What happens if I have a dispute on my bill?
If you have a dispute on your bill it is important that you contact us sooner than later and at least 5 days before the due date so we may investigate and if valid resolve your dispute before your account is direct debited. You will receive the Direct Debit Discount as long as you pay your undisputed charges by direct debit on the due date.
When could this Direct Debit Discount End Early?
If our Agreement to supply you with NBN™ or ADSL broadband service ends, this Direct Debit Discount will also end – including if you move to another address.
We may also end this Direct Debit Discount plan if:
– you stop being a customer;
– your direct debit fails and you do not rectify the failure before the next bill period
– your direct debit fails more than 2 times in any 6 month period
What happens when this Direct Debit Discount Period ends?
If we are still your service provider after this Direct Debit Discount Period ends, we’ll still provide you with broadband under our Agreement but you’ll no longer receive the benefits. If you are entitled to an account credit (see the Details section to determine this) but this Direct Debit Discount Period ends before it’s applied to your account, then you won’t receive the credit.
After the Direct Debit Discount Period ends, you can enter into a new deal with Australia Broadband and may be able to take advantage of a new Direct Debit Discount plan (on the terms and conditions of the Direct Debit Discount plan (if) available at that time)