Direct Debit Discount Period
This direct debit discount is for:
a) 12 Months from your broadband activation date if you signed up to a No Contract Plan;
b) 12 Months from your broadband activation date if you signed up to 12 Month Deal
c) 24 Months from your broadband activation date if you signed up to 24 Month Deal
If you are a new customer who registered your details online via a promotional offer from Australia Broadband on any eligible ADSL or NBN plan and opted to pay us by direct debit, you are eligible to receive the following discount(s):
A direct debit discount for the Direct Debit Discount Period if you:
a) pay the total amount due by the Due Date by direct debit; and
b) don’t have an overdue amount on your account;
The discount(s) only applies if you have an active broadband service with us. The discount(s) do not apply to any other service provided by Australia Broadband.
The applicable discount(s) are set out in the Details section.
For ADSL Home Bundle services, NBN or NBN Home Bundle:
a) The Direct Debit Discount is $5 off your bill each month.
If you registered for a promotional offers which specified a $10 direct debit discount:
b) The Direct Debit Discount is $10 off your bill each month.
How is the Direct Debit Discount applied to my account?
Each time we successfully direct debit your account on the due date, the direct debit discount will be applied to your account as a account credit. This will appear on your bill in the arrears as a credit.
What happens if my Direct Debit Fails?
If your direct debit fails you will receive an email notification from us informing you of the failed direct debit payment. In most cases this notification will include the reason for the direct debit failure.
It is important that you contact us within 5 days to rectify the direct debit failure. If you don’t contact us to make payment and resolve the direct debit failure, you will not receive the direct debit discount on your next bill (as our system will automatically not apply the account credit if your direct debit is not working or if you have an overdue bill). A late payment fee of $15 may also apply.
What happens if I have a dispute on my bill?
If you have a dispute on your bill it is important that you contact us before the due date so we may investigate and if valid reslove your dispute. You will receive the direct debit discount as long as you pay your undisputed charges by direct debit on the due date.
When could this Direct Debit Discount End Early?
If our Agreement to supply you with NBN or ADSL broadband service ends, this Direct Debit Discount will also end – including if you move to another address.
We may also end this Direct Debit Discount plan if:
– you stop being a customer;
– your direct debit fails and you do not rectify the failure before the next bill period
– your direct debit fails more than 2 times in any 6 month period
What happens when this Direct Debit Discount Period ends?
If we are still your service provider after this Direct Debit Discount Period ends, we’ll still provide you with broadband under our Agreement but you’ll no longer receive the benefits. If you are entitled to an account credit (see the Details section to determine this) but this Direct Debit Discount Period ends before it’s applied to your account, then you won’t receive the credit.
After the Direct Debit Discount Period ends, you can re-contract to a new deal with Australia Broadband and may be able to take advantage of a new Direct Debit Discount plan (on the terms and conditions of the Direct Debit Discount plan (if) available at that time)