There is already a service connected at my new address but it’s not in my name, what can I do?

Created March, 20, 2018 Author - TDX

If the previous occupants have not disconnected their service, we’ll need to get some paperwork from you, before the existing service can be legally disconnected. Once the paperwork’s received and verified, you should be connected within 10 business days depending the type…

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What happens to my Australia Broadband VoIP number when I move?

When you move home you can take your Australia Broadband VoIP number with you, if you are moving within the same state. If you relocate to another state you will need a new number.

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If I sign up now, will my nbn™ service be activated by the time I move in? 

The connection time frame will depends whether or not your new address has been connected to the nbn™ previously.    My new home has previously been connected to the nbn™  If your new home has been previously connected to the nbn™, we’ll…

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What does it cost to move my Australia Broadband service to a new address?

We don’t charge you anything to move your Australia Broadband service to a new address. Does Australia Broadband charge any relocation fees to connect nbn™ at my new address? We don’t charge anything to move your Australia Broadband service to your new…

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How do I move my Australia Broadband service with me?

You’re moving; no worries! The first step is to check your address on our address checker and find out if your address is nbn™ ready. My new address is nbn™ ready. What do I do? That’s great! Simply follow the steps…

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