After signing up, Australia Broadband will let you know by email or SMS within two working days if you need an NBN Co service installation appointment and the details of your installation appointment.
If you’re required to be at home, you’ll be given and a 4 hour window on your installation day in which yourself or an authorised representative over the age of 18 will need to be home for the installation to go ahead.
How can I reschedule my appointment?
Yes, however we generally recommend that you take the initial appointment you’re provided after signing up, as rescheduling can delay your installation by an additional 2 weeks or longer.
That being said, we understand your schedule can get busy and if you need to change your appointment time, simply contact us
so we can discuss your options and organise a new appointment.
Missed appointments: If you miss your appointment with the NBN Co technician or cancel your appointment less than 36 hours before your booked appointment, the NBN Co may charge a Late Cancellation of Appointment or Missed Appointment Fee of $85.