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INSTALL nbn™

Want to get nbn™ installed with Australia Broadband? First your home will need to be connected to the National Broadband Network (nbn™) then you'll need to connect your nbn™ compatible modem.

Your first step is to subscribe to an nbn™ Plan from Australia Broadband. Don't worry, once your order has been accepted, we'll look after the nbn™ arrangements.
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CONNECT TO THE nbn™

The Australian Government owned national wholesaler nbn™ co is rolling out the nbn™ across Australia. The nbn™ co goal is to provide fast internet access to 8 million homes and businesses across the country by 2020. Once your area is serviceable, Australia Broadband will be able to connect your home to the nbn™.

Homes in your area may already be nbn™ ready, though some may not. Check to find out if you can get nbn™ at your address by using the Broadband Service Checker.

If you live in an area where the nbn™ is available, existing landline and ADSL internet will be permanently disconnected and replaced by the nbn™ network in your area. That means if you want to continue using these landline phone and internet services, you’ll need to move to the nbn™ network well ahead of the disconnection date in your area.  

If your place is serviceable for nbn™, you'll need to sign up to an nbn™ Plan. Don’t risk leaving it to the last minute as technicians may be fully booked, move to the nbn™ network now!

Learn more about the types of nbn™ available.

nbn™ CO SERVICE INSTALLATION
After you order an nbn™ plan from Australia Broadband, we will organise your appointment with nbn™ Co for the service installation (if you need one). If required, nbn™ Co will then come to your home or apartment building and if you need it install any equipment.

Depending on the type of nbn™ you get at your home, the configuration will look slightly different.

If required, an nbn™ Co technician or third party contractor will then come to your home or apartment building and if you need it install any equipment.

Depending on the type of nbn™ you get at your home, the configuration will look slightly different. Here are examples of equipment for Fibre to the Basement, Fibre to the Node, Fibre to the Premises, Fixed Wireless.
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TYPES OF nbn™

The National Broadband Network (nbn™) comes in different forms depending on where you live. The five types of nbn™ are Fibre, Fibre to the Node (FTTN), Fibre to the Basement (FTTB), Fixed Wireless and Satellite. Australia Broadband offers Fibre, FTTN, FTTB and Fixed Wireless. nbn™ Satellite is not currently available.

NBN Fiber

What is nbn™ Fibre ?

nbn™ Fibre to the Premises (FTTP) or "fibre to the home" is Internet that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. Most nbn™ Fibre connections will have a new fibre-optic cable run right up to the premises.

NBN FTTN

What is nbn™ Fibre to the Node or Basement ?

nbn™ Fibre to the Node (FTTN) or Basement (FTTB) uses a mix of fibre-optic cables and existing copper infrastructure to connect you to the Internet. FTTN involves running fibre-optic cables to your neighbourhood node and using existing copper wires to connect your home. FTTB runs fibre all the way to the basement of an apartment building and uses the existing in-building copper wires to connect your apartment.

NBN Fixed Wireless

What is nbn™ Fixed Wireless ?

Sometimes nbn™ Fibre can't be connected to a home and the final leg of the nbn™ journey is wireless. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. nbn™ Fixed Wireless delivers a more stable service than mobile broadband. nbn™ Fixed Wireless is built to service a predictable number of users, who are not changing location. With broadband over a mobile network, the number of users is unpredictable.

NBN Satellite

What is nbn™ Satellite ?

In places where nbn™ Fibre, FTTN, FTTB and nbn™ Fixed Wireless can't be installed, nbn™ internet may be delivered by a satellite service to a dish on the roof. Watch this space for more information.

PREPARING FOR YOUR nbn™ INSTALLATION
About a week before an nbn™ co technician comes to your place, look out for information in your email with everything you need to know about your installation. We'll tell you important things you'll need to think about before your NBN installation day, such as where to locate your NBN equipment. If you have questions, you'll find the answers in the booklet.

Want to read the booklet now? Download Pre-Installation Booklet.

Need more help? Check out Help and Support or call us on 1300 023 354

THINGS YOU MAY NEED TO DECIDE
Where on the outside of your house you prefer the nbn™ utility box (nbn™ Fibre) or antenna (nbn™ Fixed Wireless) to go. Remember, if you currently rent your property, you will need to get permission from your landlord.

Where inside the house you'd like to have your new nbn connection box. Ideally, this will be less than three metres from where you'll keep your nbn™ compatible Wi-Fi Modem.

If your place has been connected to the nbn™ network through a Fibre to the Node (FTTN) or Building (FTTB) connection, the nbn™ co will take over and use your existing telephone line to connect your place to the nbn™. This means nbn™ co will likely not have to install anything to get you connected.
ON THE nbn™ INSTALLATION DAY
The nbn™ co technicians will visit you to do the installation. They may need to work inside and outside your home for a few hours and should activate your installation before they leave. Someone aged 18 or older needs to be present during the installation.

If your place has been connected to the nbn™ network, Australia Broadband in most cases can activate your nbn™ service remotely without an nbn™ co technician visit. Australia Broadband will notify you as soon as your nbn™ service is active.
HELPFUL MATERIALS

USER GUIDE VIDEOS:

What will happen on my nbn™ Installation day?

Using my self installation kit

How to prepare for my nbn™ connection

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