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What is the nbnTM?

The nbnTM network is Australia’s new landline phone and internet network. It’s designed to provide
you with access to all the benefits of fast and reliable internet services, wherever you live.

Over the coming months and years as the National Broadband Network (nbnTM) is rolled out, many parts of Australia’s existing telephone network will be switched off. To ensure your landline phone or internet is not affected and take advantage of the faster speeds and reliability of the nbnTM, you
must switch from your current internet service provider to an authorised nbnTM service provider.

Nbn Explained1
Nbn Explained2
Who is the NBN Co Ltd?

The nbnTM is a owned by the Australian Government and operated by NBN Co Ltd (NBN Co), a Government Business Enterprise. The nbnTM puts the infrastructure in place; then as an authorised nbnTM service provider, Australia Broadband gets you connected to the nbnTM.

NBN Co is a was established on 9 April 2009 to implement the Australian Government’s policy initiative of providing a National Broadband Network.

Nbn Explained2

History of nbnTM 

and the journey

Understanding the nbnTM
The nbnTM is Australia’s first national wholesale-only, open access communications network that is being built to bring high-speed internet within the reach of all Australian premises. The nbnTM network will utilise multiple technology types including Fibre to the Premises (FTTP); Fibre to the Node, Basement or Curb, (FTTN/B/C or VDSL), Hybrid Fibre Coaxial (HFC or Cable) and Fixed Wireless to provide universal coverage and a minimum available speed of 25 Mbps. Within the next decade, the plan is for every home, school and workplace in the country to have access to the nbnTM.
What's all this fuss about speed?

Historically internet speeds for Australia were determined by what suburb you lived in and how far away you lived from the Telstra exchange and most Australians received an average speed on ADSL less than 10 Mbps.

Powered by the nbnTM, Australia Broadband offers fast & amazingly simple broadband of up to 100 Mbps depending on the speed plan you choose and the nbnTM technology type available at your address.

To learn more about speeds on the nbnTM, visit NBN Speeds.

Types of nbnTM
Rolling out Australia’s broadband access network requires a unique mix of technologies. The NBN Co call this the Multi Technology Mix (MTM). The difference between each type of connection simply comes down to how the NBN Co utilise existing network technology in connecting the nearest available fibre node to your premises. Australia Broadband offers all nbnTM technology types, except Satellite. Satellite is not available from Australia Broadband.
What is nbnTM Fibre to the Premise (FTTP)?
nbnTM Fibre to the Premises (FTTP) or “fibre to the home” is Internet that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. Most nbnTM Fibre connections will have a new fibre-optic cable run right up to the premises.
more info →
NBN Types
NBN Curve
NBN Types
NBN Curve
What is nbnTM Fibre to the Node (FTTN)?
nbnTM Fibre to the Node (FTTN) uses a mix of fibre-optic cables and existing copper infrastructure to connect you to the Internet. FTTN involves running fibre-optic cables to your neighbourhood node and using existing copper wires to connect your home.
more info →
What is nbnTM Fibre to the Building (FTTB)?
nbnTM Fibre to the Basement (FTTB) uses a mix of fibre-optic cables and existing copper infrastructure to connect you to the Internet. FTTB runs fibre all the way to the basement of your apartment building and uses the existing in-building copper wires to connect your apartment.
more info →
NBN Types
NBN Curve
NBN Types
NBN Curve
What is nbnTM Fibre to the Curb (FTTC)?
nbnTM Fibre to the Curb (FTTC) uses a mix of fibre-optic cables and existing copper infrastructure to connect you to the Internet. FTTC involves running fibre-optic cables to your street curb and using existing copper wires to connect your home.
more info →
What is nbnTM Hybrid Fibre Co-Axial (HFC)?
nbnTM Hybrid Fibre Co-Axial (HFC) uses a mix of fibre-optic cables and existing pay TV or cable network to connect you to the Internet. HFC involves running fibre-optic cables to your neighbourhood node and uses the existing pay TV or cable network to connect your home.
more info →
NBN Types
NBN Curve
NBN Types
What is nbnTM Fixed Wireless (FW)?
nbnTM Fixed Wireless (FW) uses a mix of fibre-optic cables, local transmission towers and an antenna to connect you to the Internet. FW involves running a fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. FW delivers a more stable service than mobile broadband and is currently limited by the NBN Co Ltd to a maximum available speed of 25 – 50 Mbps.
more info →
NBN Co service installation

After you order an nbnTM plan from Australia Broadband, we'll organise your appointment with NBN Co for the nbnTM service installation (if you need one).

If required, an NBN Co technician or third party contractor will then come to your home or apartment building and if you need it, install any equipment. Depending on the nbnTM technology you get at your home, the configuration will look slightly different.

You'll also be kept updated by SMS and email at every step of the connection process by Australia Broadband.

amazingly simple
updates at every step
we're here to help
until your connected
nbnTM from Australia Broadband
Getting ready for your nbnTM installation
If it is the first time your home is connecting to the nbnTM network, check out the below FAQs that provide some helpful information about your nbnTM installation
How to prepare for my NBN connection
What will happen on my NBN Installation day?
Things you may need to decide
Where on the outside of your place you prefer the nbnTM utility box (FTTP), antenna (Fixed Wireless) or connection box (HFC) to go. Remember, if you currently rent your property, you will need to get permission from your landlord.

Where inside the house you’d like to have your new nbnTM connection box. Ideally, this will be less than three metres from where you’ll keep your nbn™ compatible Wi-Fi Modem.

If your place has been connected to the nbnTM through a Fibre to the Node (FTTN) or Building (FTTB) or Curb (FTTC) connection, the NBN Co will take over and use your existing telephone line to connect your place to the nbnTM. This means NBN Co will likely not have to install anything inside your place to get you connected.
On the nbn installation day
An NBN Co technician will visit you to do the installation. They may need to work inside and outside your place for a few hours and should activate your installation before they leave. Someone aged 18 or older needs to be present during the installation.

Remember, if your place has been previously connected to the nbnTM , Australia Broadband in most cases can activate your nbnTM service remotely without an NBN Co technician visit.

Australia Broadband will notify you by SMS and email as soon as your nbnTM service is active.
Fast & amazingly simple nbn with unlimited data, no contracts and free setup
We’d rather you stay with us because you want to, not because there’s a nasty contract forcing you to.
We're here to help
We're open 9am to Midnight, Monday to Friday and 9am to 6pm
Weekends and Public Hoildays AEST.
Important information  

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.